About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The g Tech Ads Sellside team supports the Global Partnerships’ Sellside organization’s strategic priorities and growth initiatives.

As a Manager, g Tech Ads Sellside, you will be responsible for a team of Technical Solution Consultants supporting Google’s partners across industry including broadcasters, app developers and traditional news publishers. The team is composed of Technical Solution Consultants and Solutions Consultants aligned vertically with Sellside business. You will work collaboratively across g Tech, Product, and Engineering teams to bring the best solutions to help achieve publisher business objectives.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Lead the team to support Greater China sellside business and deliver technical solutions and support across the Greater China sellside industry.

• Drive the strategic outlook of the organization, establishing close relationships with executive leaders in Global Partnerships, Product Management, and Engineering teams, to ensure strategic alignment on opportunities and customer priorities making professional services a differentiator while driving efficiency.

• Manage and direct executive level conversations with stakeholders and customers to translate business objectives into technical projects.

• Define priorities and resourcing plans and manage the g Tech sellside Greater China team.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 10 years of experience in a technical project management or a customer-facing role.

• 7 years of experience troubleshooting technical issues for internal/external partners or customers.

• 3 years of experience in people management.

Preferred qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.

• Experience working on bidding and mediation platforms, and in third-party networks and platform engaged landscape.

• Experience with user acquisition and ads business generation side of In App Ads (IAA) business model, with an understanding of how a partner's user acquisition and ads business generation strategy work in BI system to maximize Return on Investment (ROI).

• Experience in Ad Tech sellside industry and Internet technologies.

• Familiarity with Greater China and APAC industry leading export partners in Apps, Gaming, Drama Short, etc.