About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

As a Forward Deployed Developer (FDE), you will be at the forefront of applying Google's Generative AI to solve real-world issues for customers. You will act as a specialized software engineer embedded with key accounts, working to build, deploy, and optimize sophisticated AI agents on our Customer Engagement Suite (CES) platform. You will bridge the gap between core product developing teams and customer needs, directly accelerating customer success and shaping the future of AI products.

Applied AI builds conversational agents deployed at a large scale that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering handled by our Food AI agent. The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team members where you get to work directly with the model builders (Google Deep Mind / Vertex), learn and work with brilliant AI leaders, and have access to Global 1000 customers via our existing Google Cloud relationships. The opportunity in this space is tremendous.

Responsibilities

• Partner directly with customers to understand their business issues while designing, co-developing, debugging, and deploying custom conversational AI agents and solutions to accelerate their time to value.

• Systematise insights from customer engagements by creating reusable tools, building documentation and accelerators, and establishing best practices for organisation-wide use.

• Act as a problem solver, empowered to write bespoke code, develop custom tooling, and even contribute directly to the core product codebase to resolve critical customer issues.

• Lead the design and implementation of solutions in specialized ML areas, optimize ML infrastructure, and guide the development of model optimization and data processing strategies.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 8 years of experience in software development.

• 8 years of experience testing, and launching software products, and 3 years of experience with software design and architecture.

• 8 years of experience with ML design and ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging, fine tuning).

• 8 years of experience with one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialisation in another ML field.

Preferred qualifications

• Master’s degree or PhD in Engineering, Computer Science, or a related technical field.

• 8 years of experience with data structures and algorithms.

• 8 years of experience in a technical leadership role leading project teams and setting technical direction.