Master taking command of critical cross-product area incidents, ensuring coordinated, effective resolutions, minimizing user and organizational impact. Track all escalations throughout the incident life-cycle.

Identify strategic risks to users and products (including GenAI), conduct impact assessments, and develop mitigation strategies for abuse and global crises.

Lead end-to-end projects to manage crises, secure platforms, and reinforce product trust. Analyze past incidents for root causes and strategic improvements in the monetized space.

Improve incident response standard operating procedures (SOPs) and extended workforce programs for effective crisis management. Contribute to global training programs, develop processes, and enhance protocols.

Be exposed to graphic, controversial, or upsetting content.

Bachelor's degree or equivalent practical experience.

4 years of experience in escalation management, crisis management, or a related field.

Experience in Google Workspace applications (e.g., Sheets, Documents, or Drive).