Design user-centric help content aligned with product goals, technical capabilities, and competitor data to support the end-to-end customer journey.

Leverage cross-product knowledge to identify and bridge content gaps across unique user paths.

Deliver high-quality, localized content across channels. Manage AI-enabled creation tools, providing feedback for optimization while drafting manual content for exception cases.

Act as the primary lead for product updates, advocating for user needs and managing approvals with engineers and executive leadership.

Drive continuous improvement through data-driven experiments and industry best practices. Measure and report content effectiveness and return-on-investment to executive stakeholders.

Bachelor’s degree or equivalent practical experience.

8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management.

Experience leading multiple, time-sensitive projects with competing priorities.