Drive project success by setting the technical goal and roadmap.

Set priorities and projects for a team that delivers features in a changing environment for both internal customers (other engineering teams) and external customers.

Ensure central responsibility is taken for diagnostics and troubleshooting of end-to-end supportability issues, to uncover and address technical problems, and the building of repair automation systems.

Implement and govern the success metrics for the team, spanning Operational Plane metrics (e.g., Support case metrics, GSO case handling), and RMA/Spares metrics (e.g., swap and repair rate).

Bachelor's degree or equivalent practical experience.

8 years of experience programming in C++.

5 years of experience testing, and launching software products.

5 years of experience building and developing large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage, or hardware architecture.

3 years of experience with software design and architecture.