Build relationships with sales teams in the region, and own the region’s overall operational health and satisfaction.

Identify troubleshooting and knowledge gaps proactively within the region to prioritize enablement, training, and automation opportunities.

Orchestrate resources to solve cross-product troubleshooting escalations, and provide additional context and interim advice to unblock critical issues.

Contribute as a key stakeholder and co-owner of executive-level business reviews (e.g., QBRs/MBRs) from a support point of view (POV).

Serve as a key point of contact, particularly for their customer support needs, and leveraging a holistic view of their technical services.

Bachelor’s degree or equivalent practical experience.

8 years of experience in a technical project management or a customer-facing role.

Ability to communicate in English and Portuguese fluently to engage with local stakeholders.