About the job

In g Tech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

You will be responsible for technical processes and content accuracy, identifying issues, diagnosing their root causes, and managing them through to resolution. You will manage technical escalations and develop solutions. Success involves codifying best practices, leveraging code automation and modern technologies, and managing vendor partnerships to extend our technical support and content accuracy efforts across the Real World Journey verticals.

This is a role for someone who enjoys solving technical challenges, building relationships with local and business development teams, and using data-driven insights to influence technical strategy.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Lead investigations into product and content issues for Food verticals, analyzing datasets to identify root causes and improve data feeds.

• Own technical escalations from identification to resolution, implementing fixes via automation scripts and emerging technologies like Large Language Models (LLMs).

• Serve as the primary technical point-of-contact for g Tech Vertical, Business Development, and external vendors, overseeing operations to broaden quality coverage and resolve technical issues.

• Collaborate cross functionally to integrate partner feedback into local strategy.

• Manage the full life-cycle of partner onboardings and process improvement projects, documenting best practices to standardize content accuracy and integration quality across all vertical markets.

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

• 3 years of experience in a technical, client-facing role such as Technical Account Management, Solutions Consulting, Sales Engineering, or Technical Project Management.

• Experience with web technologies (e.g., HTTP, APIs, XML, JSON) and troubleshooting technical integrations.

• Experience with a scripting language (e.g., Python, JavaScript) for automation and data analysis.

• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications

• Experience growing the operations through process automation, third-party vendor management, or the application of new technologies (e.g., leveraging APIs, LLMs).

• Excellent project management skills along with the ability to take initiatives, work independently, navigate ambiguity, and drive projects to completion with minimal guidance.

• Excellent problem-solving skills, with a passion for data and a focus on delivering excellent user experiences.