About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

Google’s internal support organization has been critical to keeping Google running for two decades. In this role, you will lead a team of IT Support Engineers, the people who make this essential service possible, and play an important part in helping to keep Googlers from around the world productive.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Inspire, grow, and develop talent while setting direction for the team and leading through outcomes rather than tasks.

• Collaborate with partner teams and leadership to achieve shared objectives, provide insight, and lead continuous improvement efforts in customer service and operations.

• Drive results by analyzing information needs and specifying technology to meet those needs. Direct regional operations and setting priorities between systems development, maintenance, and operations.

• Identify process improvement opportunities and deliver on the initiatives. Lead the design and operation of various cloud-based services, systems, and applications.

• Lead hiring and career development for a team of professionals across a variety of technical disciplines. Ensure proper security procedures and policies are followed and adhered to.

Minimum qualifications

• Bachelor’s degree in Information Technology, a related field, or equivalent practical experience.

• 5 years of technical experience as a security professional.

• 2 years of experience managing a team of engineering and technical operations professionals.

• Experience with operating systems internals and administration (e.g., filesystems, inodes, system calls), cloud computing, AI/ML, and networking (e.g., TCP/IP, routing, network topologies and hardware, SDN).

Preferred qualifications

• 3 years of experience building teams, as well as hiring and developing talent.

• Experience leading regionally or globally distributed teams and leading people through change along with the ability to adjust to the changing technology and make decisions with limited information.

• Experience in identifying opportunities to improve team efficiency and effectiveness through automation.

• Ability to prioritize and manage across multiple, often time-sensitive initiatives.

• Excellent organizational, communication, leadership and customer-service skills.