About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

The g Tech Users and Products (gUP) Engineering Organization is chartered to create technology tools, platforms and services which delight our users to have the best product and support experience. We build technologies which make our business operations cost effective, efficient and scalable.

The Operations Intelligence team is a newly created team at the forefront of transforming how we create, manage, and deliver support content by leveraging data and automation.In g Tech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $147,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Design, develop, test, deploy, maintain, and enhance software features and components as part of a team.

• Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.

• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).

• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.

• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 2 years of experience programming in Java.

• 2 years of experience programming in Typescript

Preferred qualifications

• Master's degree or PhD in Computer Science or a related technical field.

• 2 years of experience with performance, large-scale systems data analysis, visualization tools, or debugging.

• 2 years of experience with data structures and algorithms in either an academic or industry setting.

• Experience with Machine Learning.

• Experience with code and system health, diagnosis and resolution, and software test engineering.