About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Lead a team of product specialists responsible for driving the strategy to help advertisers meet their business objectives.

• Coach the team and demonstrate both expansive and reductive thinking as needed. Invest in your own product and market expertise in the constantly changing Media landscape.

• Partner with Sales and g Tech region team, drive a dual focus on fostering a customer-centric culture by pivoting all solutions around customer or marketing objectives. Build commercial muscle within the team to help deliver business through either bespoke or scaled work.

• Prioritize and build capabilities accordingly and represent g Tech Ads Solutions for your markets.

• Contribute significantly to and own the strategy development and execution for your team, including in areas such as stakeholder management, continuous upskilling, vendorization, automation and operational efficiency.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.

• 8 years of experience leading, mentoring, and developing teams.

Preferred qualifications

• Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.

• Experience with offline media, brand lift, marketing measurement and attribution techniques (e.g., offline measurement, MMM, MTA, attribution) and Google advertising products (e.g., Google Ads, Google Analytics, Google Marketing Platform, etc.).

• Understanding of the media Industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.