About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes logistics processes while incorporating current industry standards and best practices. You will be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action and interacting with all partner teams. You will lead new project initiatives for the Americas server operations logistics with a duration of three months to two years, create Business Requirements Documents (BRD), work with key stakeholders, drive innovation, understand operational impacts and create presentations/documents for the leadership team.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

The US base salary range for this full-time position is $136,000-$197,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Lead a team of Logistics Operations (Logistics Ops) Managers across multiple locations.

• Create, lead, and support cross-functional company initiatives/projects. Drive alignment and prioritization of initiatives in a changing environment with many interdependencies.

• Oversee external logistics partnership by managing and monitoring metrics for Key Performance Indicators (KPIs), vendor performance scorecards, and development of business cases to support logistics process changes or improvements.

• Manage quarterly budgets, invoice control, and capital improvement projects within our locations. Manage relationships with multiple internal customers at data centers.

• Recognize improvement opportunities to the cost or quality of services to be provided. Be proactive in turning these thoughts into a documented business case, present the business case to your peers and management for approval, and provide ongoing project management.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 7 years of experience in a customer or client-facing role supporting logistics operations.

• 7 years of experience analyzing data and generating business insights.

• 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications

• MBA or Master's degree in a related field.

• Certification in Council of Supply Chain Management Professionals (CSCMP).

• 7 years of experience using data analysis to drive decision making and building relationships with stakeholders or clients.

• Experience in data center equipment environments or computer component manufacturing.

• Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.

• Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to issues.