About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

In this role, you will lead one or more teams to deliver critical data center initiative (e.g., data security, machine maintenance, networking), identify trends via data analytics at the project level, and drive the changes needed to address them (e.g., improve tools, processes, or procedures). You will be the point of contact for escalation for one or more data center sites, quantifying systemic issues and escalating when appropriate. You will work with the partners (e.g., program managers, data center operations) to provide input into short-term and long-term strategy, process changes, and task orders for the site. You will manage projects to budget, timeline, and resourcing needs.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities

• Oversee the day-to-day management of teams within data center operations.

• Communicate priorities and facilitate hand-off of operations to following shift leads.

• Work together to identify and resolve problems and create solutions for our global computing and network architecture.

• Manage the implementation of projects within the team.

• Ensure data center-related priorities are consistent with company objectives.

Minimum qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

• 8 years of experience in computing infrastructure, networking, operating systems, or hardware.

• 5 years of experience managing technical teams, vendor or agreement management and delivery.

Preferred qualifications

• Experience initiating and executing strategic initiatives in a global environment.

• Experience working in data center environments, including building and operating infrastructure, and network and compute architecture and life cycle, and Linux/Unix system administration.

• Ability to lead and improve environmental health and safety initiatives.