About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers and we have fun doing it.

Responsibilities

• Meet business growth goals and optimize adoption and usage of Search Ads 360 across our customer portfolio.

• Act as the Google domain expert and chief point of contact for all things programmatic, especially as a product expert in Google Marketing Platforms (GMP) and Search Ads 360. Develop, drive, and renew agency partnerships across the organization from account teams to Chief-level stakeholders.

• Understand client business needs and issues. Lead customer communications, feature prioritization, and resolve client issues.

• Use key optimization levers, like automation and attribution, to drive performance against our client’s desired customer business outcomes. Consult agency partners on the adoption of Search Ads 360 technology and best practices to drive search marketing success.

• Partner with cross-functional stakeholders, including Google product, business, marketing, and customer support teams to enable client success and pursue opportunities within accounts.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions.

• 4 years of experience in a client-facing role working with partners across multiple levels.

• Experience with digital marketing products (e.g., Google Marketing Platform, Google Ads).

Preferred qualifications

• Experience with Search Ads 360 or a similar Search Engine Marketing (SEM) ad technology platform for campaign management and media optimization.

• Experience in driving new business or account management and in online advertising, with a focus on paid search marketing.

• Experience working with cross-functional teams and building relationships across internal teams with the ability to reach and exceed strategic goals.

• Ability to develop business contacts within the advertising, marketing and digital industries in EMEA.

• Ability to understand and absorb technical concepts and communicate them to a non-technical audience.