About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Act as a trusted partner to high-priority clients, architecting media plans and technical solutions that align digital marketing strategies with specific business goals.

• Collaborate with sales teams and vendors to drive revenue growth and product adoption across the entire business life-cycle, from pitching to implementation.

• Serve as a subject matter expert (SME) in Video products, delivering consultative solutions that increase a customer’s digital maturity and solve marketing issues.

• Guide customers through technical setups, migrations, and data integrations while advocating for new product features based on client needs.

• Measure the value of Google’s offerings against competitors and design internal workflows or tools to improve team productivity and efficiency.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.

• Ability to communicate in English and Spanish fluently to engage with local stakeholders.

Preferred qualifications

• Experience optimizing and troubleshooting products or services.

• Understanding of media landscape and knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms.

• Ability to demonstrate a data-driven approach when proposing solutions, providing actionable insights to customers.

• Ability to create programs to drive performance (e.g., product adoption plans; campaign optimization syncs).

• Ability to work with cross-functional teams.