Own project documents, take notes, meet deadlines, communicate obstacles early, manage time, and follow work plans.

Execute solutions based on previously defined user, partner, and client business objectives and technical requirements, utilizing regular support from peers and the community.

Identify trends regarding solution issues across partners/clients and collaborate with internal teams to mitigate future risks with minimal guidance.

Develop long-term solution strategies in collaboration with cross-functional teams to influence the direction and priority of technical product features.

Collaborate with manager-level stakeholders to troubleshoot optimal solutions and enhance offerings with some guidance.

Bachelor's degree in a technical, business, a related field, or equivalent practical experience.

2 years of experience in technical customer support or client services, including troubleshooting and resolving technical customer and product issues.

2 years of experience in managing projects or programs, engaging with external executive stakeholders.

Ability to communicate in English, Italian and Spanish fluently, as this is a customer-facing role that requires interaction with local stakeholders.