About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

The US base salary range for this full-time position is $151,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Collaborate with UX leadership to define and deliver upon priorities, author and drive progress based on a clear brief, plan, schedule. Provide clear communication to cross-functional team leads and executive management regarding program health, resource requirements, issues, and priorities.

• Contextualize, translate, and communicate requirements to various groups and stakeholders.

• Operate with an action bias, proactively identify issues and own the solutions that sustainably resolve them. Proactively identify opportunities to, and implement solutions that, up-level design quality and productivity.

• Drive effective decision-making (including but not limited to: requirements gathering, planning, resource allocation, and launch approvals) and efficient progress.

• Partner with Technical Program Managers and Cross-functional counterparts, deliver work in a way that builds trust across teams such as Engineers and Product Managers, and across functions within UX.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 6 years of program management experience within design or UX organizations.

• Experience with UX related projects and UX design, user research, or user centered development tools and methodologies.

Preferred qualifications

• Experience working in the Ads business or a policy/regulatory driven environment.

• Experience collaborating with executive UX, Product Managers and Engineers.

• Experience managing multi-faceted programs that span multiple surface teams or organizations.

• Experience working in changing or startup environments.

• Ability to understand the root causes of problems, to look for connections, and to trace cause and effect across an entire ecosystem and track record for a systems thinking mindset.