About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Establish a partnership with executives and serve as a trusted consultant with an understanding of industry insights and solutions, optimizing and expanding their advertising investment.

• Manage a group of businesses by understanding what promotes growth, identify opportunities for growth, managing risks, and create multi-quarter plans for growth.

• Prioritize and deliver quality customer experience to Google's advertisers.

• Coach teammates in the organization to expand skills that cultivate customers growth and contribute to team success.

• Generate plans by collaborating with specialists, engineers, and product teams, and define business goals, strategies, and metrics for success.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 5 years of experience with working in advertising business, marketing, consulting, media or working with advertising agencies or 3 years of experience with an advanced degree.

• Ability to communicate in English and Japanese fluently to interact in this customer-facing role.

Preferred qualifications

• Experience in managing a portfolio in an advertising or media sales context with the ability to achieve quotas to promote growth.

• Experience in working with advertisers, agencies, or clients and collaborating with C-level stakeholders.

• Knowledge of traditional and online marketing strategy and tactics across all digital advertising products.

• Ability to assess and solve client needs by business techniques, including questioning, managing issues and engaging promotions.

• Ability to build narratives and utilize storytelling as a client engagement strategy.

• Excellent leadership skills and executive functioning within the digital marketing space.