gTech Service Manager

Lead discovery conversations to identify operational strengths or risks, determine key implementation stakeholders, and unearth blockers. Coordinate with sales partners on an aligned approach for the customer.

Manage objections and address roadblocks while partnering with the client to develop a rollout plan. Help the client plan an implementation roadmap by providing internal communications plans, timelines for critical milestones, collateral, and resources.

Verify adoption and compliance, sourcing client feedback and identifying possible process improvements. Monitor progress and address roadblocks through regular check-ins, troubleshooting, and escalation as needed.

Identify technical, operational, and proactive solutions to scaling security best practices across Google’s advertisers globally and cross-channel.

Facilitate user communications by providing email templates and support resources, and guide the successful completion of user tasks at scale (e.g., passkey creation across many users and devices).

Bachelor’s degree or equivalent practical experience.

5 years of experience in a project management or a customer-facing role.