About the job

In g Tech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

In this role, the Technical Solutions Consultant is responsible for developing technical support solutions for customers and partners on account security and account access which includes providing technical assistance with product installation, configuration, and troubleshooting; developing and delivering training materials and creating and maintaining technical documentation. You will be responsible for working with product teams to gather feedback from customers and partners and to identify and prioritize product enhancements.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $127,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Analyze and resolve technical problems and roadblocks around account security and authentication/authorization processes. Leverage technology to surface product feedback to product stakeholders for product feature request prioritization and launches.

• Collaborate with Product and Engineering teams to address issues, lead technical engagements, and solve high-complexity problems with cross-functional teams to ensure customer success. Manage stakeholder expectations provide technical and business feedback and deliver technical solutions.

• Understand operational workflows, identify and define tool needs to enable operational scaling, and drive the development and deployment of these tools with Engineering.

• Write code and implement tools to improve troubleshooting efficiency and the end user experience.

• Drive product innovation through solutions development and continued iteration on our tools and workflow to drive proposals that improve the user experience and ensure resolution of user issues.

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience.

• 3 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).

• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).

• Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications

• Experience with data pipeline building, distributed systems, SQL/MySQL or Unix/Linux operating systems/commands.

• Experience with Software development life cycle, requirements gathering, write/review technical design documents, implement code in compiled or scripted languages with unit tests, and post-deployment support/maintenance.

• Experience navigating relationships, resolving technical problems, and providing leadership between parts of complex systems.

• Experience developing APIs or web services and microservices in cloud environments and designing, developing, and automating big data, shared systems, or frameworks.

• Experience in NLP, ML, data analytics, or data science.

• Excellent project management, investigative problem-solving, and troubleshooting skills.