About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

In this role, you will take a customer centric, creative, and collaborative approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementations, optimizations, and key solutions, you will help customers attain their business goals while building long-term capabilities.Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Help partners in their day-to-day challenges by providing consultation, deliver innovative and scalable solutions, and conduct technical troubleshooting to their problems and pain points. Advocate new product features and ensure the prompt and proper resolution of technical challenges.

• Assist clients in the adoption of new products via upgrades and migrations to develop their long term success and improve product offerings by providing client feedback on features to Product Management and Engineering.

• Guarantee the technical aspects of client integrations (both new and ongoing) by providing necessary documentation and technical guidance.

• Analyze and optimize the development of existing clients to ensure their success with the Google suite of products for partners.

• Provide guidance and work closely with sales and partners to provide inputs on data management and workflows.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 2 years of experience in a technical project management or a customer-facing role.

• Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Preferred qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or in a related techinical field.

• 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.

• 2 years of experience working with market leading BI front-end, data analytics middleware, middle platform for apps, or back-end data warehouse technologies.

• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.

• Experience with the internet, apps or gaming operation.