Synthesize user feedback across all channels to identify top issues, product gaps, and opportunities for improvement, while owning the product bug hotlist and advocating for resolution within the area of responsibility.

Partner with Product Management, Engineering, and UX teams to apply data-driven insights to influence product decisions and secure resources for top user-reported issues.

Oversee support and operational readiness for new Home products and feature launches within the area of responsibility, ensuring a seamless user experience through the critical first 90 days.

Develop and lead initiatives to reduce user friction, improve product quality, and lower support contact rates.

Build and maintain relationships with stakeholders across Product, Engineering, Marketing, and other cross-functional teams, ensuring alignment and managing expectations effectively.

Bachelor’s degree or equivalent practical experience.

8 years of experience in a project management or a customer support operations role.