Resolve customer production deployment issues, ensuring product readiness and availability. Triage and manage technical escalations including platform outages and executive concerns.

Develop expertise in Google Cloud architecture by troubleshooting, reproducing, and determining the root cause for customer-reported issues, and by building diagnostic tools.

Act as a subject matter expert for internal stakeholders (e.g., Engineering, Business, Product) to resolve technical deployment obstacles and advocate for customer needs to drive product improvement.

Work as a part of a global team of developers/consultants providing customer support. Work on non-standard shifts and occasional weekend work.

Understand customer issues, advocate for their needs with internal teams including Product and Engineering teams to find ways to improve the product and drive production efficiency.

Bachelor's degree in Science, Technology, Engineering or equivalent practical experience.

6 years of experience with troubleshooting for customer needs, triaging technical issues, or software development.

Experience in creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).

Experience with debugging and coding in Java, C, C++, Python, Go, or JavaScript.

Experience in working with distributed systems, with common solutions or design patterns.

Experience with web technologies (e.g., Hypertext Transfer Protocol (HTTP), HTML, Domain Name System (DNS), Transmission Control Protocol (TCP), etc).