The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Solutions Engineers, you will manage customer issues and provide level two support to other support teams. You will be a part of a global team that provides 24x7 support to help customers make the switch to Google Cloud..

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

• 2 years of experience programming in a general-purpose coding language or in system design and troubleshooting, advocating for customer needs, and triaging technical issues.

• 2 years of experience with two or more of the following: Web Technologies, Data/Big Data, Systems Administration, Machine Learning, Networking, or Kubernetes.

• Experience in Computer Networking (e.g., Firewalls, Routing, Load balancing, etc.), web technologies (e.g., HTTP, HTML, DNS, TCP, etc.), and artificial intelligence (AI) concepts and techniques.