About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

g Tech Ads Solutions' mission is to be the trusted experts accelerating growth for our customers. Google creates products and services that make the world a better place, and our role is to help bring them to life. Our teams of solution-oriented trusted advisors support Google's largest customers globally. In this role, you will partner with Sales teams to monitor our products performance for the clients, develop tools that address their technological and business needs, and identify opportunities to grow Google's customers.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Be a trusted advisor to priority Google Ads clients by understanding how digital marketing and technology solutions can address their business issues.

• Partner and build relationships with external advertisers to unlock business outcomes powered by Google Ads campaigns, driving product adoption and business growth across business life-cycle.

• Collaborate with Vendors and Sales teams to drive growth plans for clients.

• Serve as the customer's search product expert by delivering consultative digital marketing solutions that not only address a customer issue, but also advance a customer's sophistication and digital maturity level on apps.

• Advocate new product features on behalf of the customer and assist customers in the adoption of new products via setup/implementation, upgrades and migrations to help them build success using Google Ads products.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions.

• Experience in data analysis.

• Ability to communicate in English and Mandarin fluently to partner with clients in the region.

Preferred qualifications

• Experience troubleshooting products or services.

• Experience delivering insights from multiple data sources through executive communications and presentations.

• Knowledge of offline media, brand lift, marketing measurement and attribution techniques (e.g., offline measurement, MMM, MTA, attribution) and Google advertising products (e.g., Google Ads, Google Analytics, Google Marketing Platform, etc.).

• Knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms to identify and recommend ways to improve on solutions to advertisers.

• Ability to work with cross-functional teams.

• Excellent communication skills.