About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities

• Provide requested capacity in a timely, transparent manner with assurance of capacity.

• Direct engagement with customers during quarterly business reviews or on site capacity support for major events as a capacity specialist.

• Manage customer capacity escalations, triage requests through to complete, drive action through cross-functional coordination between product, engineering, supply planning, and other involved stakeholders to provide updates to executive leadership and expedited resolution to business teams.

• Define and improve processes, metrics, tools and automation to effectively meet customer needs, while reducing inefficiency in our fleet and toil for all stakeholders

• Develop programs across cross-functional stakeholders and executives across business, product, engineering, and supply chain.

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.

• 5 years of experience in technical program management.

• Experience building reports to track/report Key Performance Indicators (KPIs).

• Experience analyzing product or technical plans and identifying success metrics, risks, and dependencies.

• Experience in SQL and quantitative analysis.

• Ability to communicate in Mandarin fluently to manage local clients.

Preferred qualifications

• Master's degree in Computer Science, Supply Chain, Industrial or Mechanical Engineering or equivalent practical experience.

• 10 years of experience with technical subjects and emerging technologies in cloud computing or related technical fields, and their relevance to the marketplace.

• Experience in demand and capacity planning, and supply chain management.

• Experience in operating in a changing environment and changing priorities and deadlines.

• Experience in IT systems/IT automation.

• Excellent communication skills.