Serve as the primary point of accountability and strategic contact, building deep, proactive partnerships with key stakeholders including executives, product managers, and engineers across customer organizations.

Act as the authoritative within the enterprise network organization, channeling requirements, use cases, and frustrations directly to influence internal product development and network strategy.

Establish and lead formal, data-driven planning and review sessions with executive leadership to ensure continuous alignment of network delivery goals with the client's business objectives.

Act as the executive point of escalation for high-stakes strategic or relationship-level issues, guiding swift resolution to maintain customer trust and minimize service disruption.

Partner with network engineers, software engineers, and project managers to deliver large technical networking projects.

Bachelor's degree in a technical field, or equivalent practical experience.

8 years of experience in program management.

Experience managing the lifecycle of cross-functional network infrastructure or software engineering projects.

Experience managing client relationships (e.g., internal or external), including acting as the primary liaison between business stakeholders and technical engineering teams to translate business requirements into technical deliverables.

Experience in process design and automation, utilizing project management methodologies and tools to track scope, schedule, budget, and metrics for technical programs.