Help partners in their day-to-day challenges by providing consultation, deliver innovative and scalable solutions, and conduct technical troubleshooting to their problems and pain points. Advocate new product features and ensure the prompt and proper resolution of technical challenges.

Assist clients in the adoption of new products via upgrades and migrations to develop their long term success and improve product offerings by providing client feedback on features to Product Management and Engineering.

Guarantee the technical aspects of client integrations (both new and ongoing) by providing necessary documentation and technical guidance.

Analyze and optimize the development of existing clients to ensure their success with the Google suite of products for partners.

Provide guidance and work closely with sales and partners to provide inputs on data management and workflows.

Bachelor’s degree or equivalent practical experience.

2 years of experience in a technical project management or a customer-facing role.

Ability to communicate in English and Mandarin fluently to support client relationship management in this region.