Oversee the end-to-end management of in-store devices (e.g., Pixels, Payment Terminals, Printers, Scanners), including procurement, provisioning, configuration, remote management, and updates. Design, build, and manage global retail test labs. Lead on-site systems setup for new store openings.

Ensure store network reliability and correct device configurations, partnering with internal teams and vendors to resolve connectivity issues. Drive the technical aspects of security compliance and Payment Card Industry (PCI) reviews to meet all required standards.

Collaborate with Engineering, QA, and external vendors on software release readiness, and monitoring rollouts.

Identify and implement opportunities for system and process improvements, including scripting and AI agentic automation.

Participate in an on-call rotation to support production systems and manage incidents. Create and maintain clear technical documentation for systems, processes, and playbooks.

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

5 years of experience in a Systems Development Engineer, Site Reliability Engineer (SRE), or a similar role.

Experience with system administration, automation, and management.