Product Support Consultant, gTech Ads at Google

About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Own a high-priority client portfolio, driving exceptional satisfaction by resolving complex technical escalations and troubleshooting systemic issues throughout the customer journey.

• Partner with Sales, Product, and Engineering teams to advocate for client needs, fostering collaborative problem-solving and building strong relationships with global advertisers and agencies.

• Analyze engagement metrics and customer insights to identify friction points, executing strategic projects that enhance product functionality, operational policies, and technology.

• Serve as the primary technical authority, providing expert recommendations and best practices to internal partners to advocate continuous product and process improvements.

• Cultivate a globally dispersed team environment by providing mentorship and coaching to partner teams, empowering them to deliver client support.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 5 years of experience in a project/program management, consulting, or client-facing role.

• Ability to work flexible non-standard working hours in line with customer requirements.

Preferred qualifications

• Experience using Google Ads or other online advertising solutions and media landscape.

• Experience in developing strategic perspectives on customer-focused solutions.

• Experience working with apps products and iOS applications.

• Experience in managing and influencing stakeholders with strong communication skills.

• Proficiency in data analysis and visualization tools (e.g., SQL).

• Ability to own experience and solutions with customers first and empathetic mindset.