Provide operational knowledge across UX teams, while building collaborative relationships with stakeholders across program work.

Develop a plan to assess continuous improvement opportunities for UX programs and processes, decide on the method to collect data, analyze the data for insights, propose improvements, and test them with stakeholders.

Provide input to defining metrics that drive a culture of user-centered development, demonstrate UX impact based on program needs, and facilitate alignment within UX.

Prioritize and execute project plans thinking about how to optimize resourcing, time, and funding investment.

Bachelor’s degree or equivalent practical experience.

4 years of program management experience within design or UX organizations.

Experience with User Research, or Research focused tools and user centered methodologies.