Develop an understanding of Google Cloud's Data Analytics (e.g. Big Query), AI/ML, and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and diagnosis.

Act as a consultant and subject-matter-expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.

Work as a part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This may include a need to sometimes work non-standard work hours or shifts.

Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, and drive production.

Work with customers on their production deployment to resolve issues and achieve product readiness and availability.

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

5 years of experience with two or more of the following: Web Tech, Data/Big Data, Machine Learning, Systems Admin, Networking, Kubernetes.

5 years of experience reading or debugging code in one or more general purpose languages (e.g. Python, Java, Go, C or C++).

Ability to communicate in Japanese and English fluently to communicate with external and internal stakeholders.