About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working with customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of customer engineers and build a growth culture. Focus on talent strategy and skills development to deliver cloud transformation outcomes for customers and accelerate business goals for your territory.

• Promote partnerships with customers across the book of business. Provide leadership related to cloud, transformation, and related industry trends.

• Partner with Google Cloud Business leadership to define technical go-to-market strategies and execution plans for the team's business.

• Balance technical leadership with operational excellence, lead workload and opportunity review meetings, and provide insight to achieve a technical agreement and migration strategy, working with customers, partners, and prospects.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 10 years of experience with cloud native architecture in a customer-facing or support role.

• Leadership experience such as people management, team lead, mentorship, or coaching.

Preferred qualifications

• Experience as a pre-business manager or a people manager in a technical customer-facing role within a professional services or business engineering team.

• Experience with software lifecycle, building tools, and architecting and developing software for distributed systems including data platforms, AI/ML, and infrastructure.

• Experience in managing a team through business processes, operations, and career development including account mapping, quota setting, quarterly/annual performance management, and managing information.

• Experience in engaging with, and presenting to, technical stakeholders and executive leaders including tailoring and delivering messages by audience, asking questions, and leading conversations that drive business opportunity.