Technical Lead, ServiceNow ITAM Transformation, CorpEng

Minimum qualifications:

• Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
• Certifications in Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist
• Software Asset Management (CIS-SAM) or Hardware Asset Management (CIS-HAM).
• 8 years of experience with the Service Now ecosystem, designing and implementing the Service Now ITAM Professional suite (Hardware Asset Management, Software Asset Management), including custom application development, server-side and client-side scripting (e.g., JavaScript, GlideAPIs), and platform configuration.
• Experience designing and implementing the Service Now CSDM framework to support asset lifecycle data.

Preferred qualifications:

• Master's degree in Computer Science, MIS, a related technical field, or equivalent practical experience.
• Experience in Service Now integrations using REST, SOAP, and Integration Hub to connect asset data sources.
• Experience in IT Asset Management processes (e.g., Asset Procurement, Lifecycle Tracking, Reclamation, and Compliance) and Enterprise Integration of Service Now with SAP.
• Experience with Service Portal development (AngularJS) for creating asset requests and working in an Agile/Scrum development environment.
• Experience in Service Now ITOM (Discovery and Service Mapping) validation of the CMDB, AI platform capabilities, and integrating AI/ML (e.g., Predictive Intelligence for normalization) into ITAM workflows.

About the job

You lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, ongoing support, and maintenance for both in-house and customer-facing web applications. You will work closely with a cross-functional team of Googlers using UI and functional specs/prototypes as input. You are empowered to act like an owner, take action and innovate to meet user and customer needs.

Googler Technology and Engineering (GTE) is at the forefront of transforming the internal IT landscape for Google's employees. We are on a mission to deliver consumer-grade, AI-powered experiences that are intuitive and efficient. As part of this mission, we are undertaking a critical transformation to migrate our IT Asset Management (ITAM) ecosystem encompassing Hardware, Software, and Operations IT Operations Management (ITOM) to Service Now. This isn't just another ITAM implementation; it's a transformation of how Google manages its global technology estate throughout the entire asset lifecycle. We are seeking an experienced and passionate Service Now ITAM Technical Lead to be the foundational expert for our Hardware Asset Management (HAM), Software Asset Management (SAM), and ITOM integration efforts.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Lead the technical design and delivery of Service Now ITAM solutions (HAM Pro, SAM Pro), conduct technical reviews to mentor a team, and drive the configuration of ITAM and ITOM modules to automate asset tracking across Google’s IT estate.
• Own the technical governance for ITAM, ensuring an implementation of the CSDM framework and advocating "out-of-the-box" functionality to minimize technical debt and ensure platform upgradability.
• Serve as technical point of contact for ITAM workstreams, collaborating daily with Product Managers, Business Systems Analysts (BSAs), and Service Now Professional Services.
• Oversee platform health, troubleshoot architectural issues, and document technical designs to build long-term internal capabilities.
• Design and oversee integrations between Service Now and first-party internal systems (e.g., SAP, procurement tools, internal infrastructure) using Integration Hub and REST/SOAP APIs.