• Manage a high-priority client portfolio, driving exceptional satisfaction by resolving technical escalations and troubleshooting systemic issues throughout the customer journey.

• Collaborate with Sales, Product, and Engineering teams to advocate for client needs, fostering joint problem-solving and building relationships with global advertisers and agencies.

• Analyze engagement metrics and customer insights to identify friction points, executing projects that enhance product functionality, operational policies, and technology.

• Serve as the primary technical authority, providing expert recommendations and best practices to internal partners to advocate continuous product and process improvements.

• Cultivate a globally dispersed team environment by providing mentorship and coaching to partner teams, empowering them to deliver client support.

Please submit your resume in English - we can only consider applications submitted in this language.

• Bachelor’s degree or equivalent practical experience.

• 5 years of experience in a technical project management or a customer-facing role.

• Ability to communicate in English and Portuguese fluently to engage with local stakeholders.