About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

g Tech Ads Enablement strives to empower g Tech deliver exceptional customer experience through product partnership that facilitates a dual feedback loop, tooling support, learning and development and process enhancements, and testing incubation to improve the quality of AI generated creatives. The Product Practices teams within Enablement deliver quality, scale, and efficiency to how Google commercializes its ad products. It is liaison between Product and g Tech services where needed, and it is responsible for ensuring that Product launches and customer-facing migrations are seamlessly executed.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Drive activation of online sales, offline sales, and lead generation marketing objectives and related global practice principles.

• Partner with g Tech customer support team mainly Googlers and vendors to enable customer support activities like training, Standard Operating Procedure (SoP) creation, hotspot analysis.

• Develop verticalized narratives, work with cross-functional stakeholders across google to customize strategy and messaging for key verticals.

• Create and maintain servicing plans for advertisers considering all key stakeholders and partner workforce. Work on continuous improvement of services strategy to adopt any changes in the products and metrics.

• Develop a g Tech Ads services strategy in partnership with leadership and gSO team to assist in achieving regional goals. Help in prioritization and designing the goals and metrics analyzing the existing headroom.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 5 years of experience in a technical project management or a customer-facing role.

Preferred qualifications

• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.

• Knowledge of online ads (e.g., Google Ads), with excellent strategic thinking skills to solve business challenges.

• Knowledge of advertising solutions and the media landscape, both online and offline.

• Excellent consulting or business development skills and ability to identify and prioritize strategic or tactical business opportunities.

• Excellent investigative and problem-solving skills.