Develop quarterly strategies and monitor weekly metrics to drive results. Conduct performance diagnoses and business reviews, sharing market insights and best practices with Google leadership.

Ensure service quality by auditing calls and conducting calibration sessions. Utilize data-driven feedback to hold vendor management accountable for Service Level Agreement (SLA)/Key Performance Indicator (KPI) compliance and targeted improvements.

Build trusted partnerships with vendor leadership to communicate rigorous performance expectations while providing the necessary support, guidance, and best practices.

Serve as the primary point of contact for operational initiatives. Support product/tool adoption, manage process escalations, and ensure compliance with Google policies and incentive updates.

Identify and execute collaborative opportunities across GCS teams to streamline customer outreach and facilitate seamless account graduations.

Bachelor's degree or equivalent practical experience.

5 years of experience in sales operations, management consulting, business operations, or other strategy and operations roles.

5 years of experience working with executive stakeholders and developing business strategies or managing cross-functional initiatives.