Work with customer project managers and Google Technical Services (Travel Services) Flights Solutions Engineers to define project deliverables and develop detailed project plans. Track progress against the project plan, identify dependencies and potential roadblocks and mitigating risk to ensure deliveries.

Analyze customer requirements and objectives. Responsible for the gathering and documentation of requirements, and participate in the authoring of these documents.

Manage troubleshooting and resolution of integration-related issues, work closely with technical teams to resolve issues, and provide support for strategic partners of Google.

Participate in our 24-7 oncall rotation.

Coordinate with internal teams to define and manage responsibilities for the overall partner base. Provide feedback to Product, Sales and related teams on opportunities to improve product design. Escalate trends and file bugs and feature requests.

Bachelor’s degree or equivalent practical experience.

10 years of experience in a project management or a customer-facing role.