Guide cross-functional response to sensitive, high priority escalations, including sending executive communications, managing meetings with executive stakeholders, working towards decision making across teams, and centralizing information from different sources.

Manage implementation of incident management standards and protocols across T&S escalation teams covering a wide range of different Google products.

Assist in conducting post mortems and incident reviews to capture lessons-learned and needed improvements to existing policy or enforcement processes, and ensure follow-up and closure for any action items identified.

Build close relationships with T&S teams covering different Google products, including regular syncs to understand the latest escalation trends. Manage multiple projects of moderate to high scope.

Perform on-call responsibilities on a rotating basis, including weekend coverage. Work with sensitive content or situations, including potential exposure to graphic, controversial, or upsetting topics.

Bachelor's degree or equivalent practical experience.

4 years of experience in data analytics, trust and safety, policy, or cybersecurity.