About the job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services.

In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance, and managing timelines, milestones, migration goals, and business transformation strategies.

• Advocate for customer needs in order to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams to maintain customer momentum.

• Develop relationships with stakeholders to understand the customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.

• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers (SREs) to ensure customer success, and work with customers and support to guide issues and escalations to resolution.

• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Minimum qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• Certifications related to cloud platforms (e.g., Google Cloud Platform) or industry-standard cloud certifications (e.g., CCSP, CCSK).
• 8 years of experience in a customer-facing role working with stakeholders, and managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
• Ability to communicate in English and Spanish fluently to support client relationship management in this region.

Preferred qualifications

• MBA or Master’s degree in a Management, Technical, or Engineering field.

• 5 years of experience in technical project management, program management, or professional services.

• Experience translating business requirements into technological solutions.

• Experience in application or workload migration to public cloud providers.

• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.

• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.