Own strategic initiatives to resolve systemic operational friction and unify support solutions across internal sales tools.

Resolve strategically across business incentives programs and internal systems to develop and implement the business support models.

Analyze support data and drive operational excellence by identifying opportunities for process and workflow optimization, agent efficiency, and simplification of business support pathways.

Build collaborative cross-functional stakeholder relationships to deliver support strategies and insights that drive improvements in sales tooling and operational workflows.

Bachelor's degree or equivalent practical experience.

4 years of experience in support operations, or project management at a technology or media company.