Analyze and resolve technical problems and roadblocks around account security and authentication/authorization processes. Leverage technology to surface product feedback to product stakeholders for product feature request prioritization and launches.

Collaborate with Product and Engineering teams to address issues, lead technical engagements, and solve high-complexity problems with cross-functional teams to ensure customer success. Manage stakeholder expectations provide technical and business feedback and deliver technical solutions.

Understand operational workflows, identify and define tool needs to enable operational scaling, and drive the development and deployment of these tools with Engineering.

Write code and implement tools to improve troubleshooting efficiency and the end user experience.

Drive product innovation through solutions development and continued iteration on our tools and workflow to drive proposals that improve the user experience and ensure resolution of user issues.

Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience.

3 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).

3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).

Experience in technical troubleshooting, and managing internal/external partners or customers.