Lead cross-functional design sessions and utilize Gemini to architect detailed service blueprints and process maps, driving the re-engineering of end-to-end customer journeys.

Create compelling, data-driven business cases that articulate problem statements, proposed solutions Business Requirement Documents (BRDs), and expected Return on Investment (ROI) to secure stakeholder buy-in.

Partner with process owners, product managers, and strategy teams to translate business needs into concrete process improvement initiatives.

Act as a key influencer to drive organizational alignment and guide teams through the successful implementation of process transformations.

Design and implement measurement systems by defining Key Performance Indicators (KPIs) and control plans to track process health and sustain improvements.

Bachelor's degree or equivalent practical experience.

5 years of experience in program or project management, or managing cross-functional or cross-team projects.

5 years of experience in process engineering, business transformation, AI/automation strategy, or a related operational excellence field.

Experience in proposing AI-driven or agentic automation solutions to transform legacy workflows into next-generation, tech-first processes.

Experience in end-to-end workflow re-engineering, including the use of service blueprints and process mapping to drive organizational change.