About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

As a Forward Deployed Developer (FDE), you will be at the forefront of applying Google's Generative AI to solve real-world issues for our customers. You will act as a specialized software developer embedded with key accounts, working to build, deploy, and optimize sophisticated AI agents on our Customer Engagement Suite (CES) platform. You will bridge the gap between our core product developing teams and customer needs, directly accelerating customer success and shaping the future of our AI products.

Applied AI builds conversational agents deployed at a large scale that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering handled by our Food AI agent. The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team members where you get to work directly with the model builders (Google Deep Mind / Vertex), learn and work with brilliant AI leaders, and have access to Global 1000 customers via our existing Google Cloud relationships. The opportunity in this space is tremendous.

The Canada base salary range for this full-time position is CAD 204,000-209,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Partner directly with customers to understand their business issues. Design, co-develop, debug, and deploy custom conversational AI agents and solutions to accelerate their time to value.

• Act as a high-level problem solver, empowered to write bespoke code, develop custom tooling, and even contribute directly to the core product codebase to resolve critical customer issues.

• Systematize your learnings from customer engagements by creating reusable tools, building documentation and accelerators, and establishing best practices that can be used across the organization.

• Serve as a critical feedback loop to our core Product and Developing teams. Synthesize firsthand insights from the field to influence product strategy, identify feature gaps.

• Act as a subject matter expert, providing technical guidance and best practices to customers on agent improvement, performance tuning, CI/CD pipelines, and production readiness.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 8 years of experience in software development.

• 5 years of experience testing, and launching software products, and 3 years of experience with software design and architecture.

• 5 years of experience with one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field.

• 5 years of experience with ML design and ML infrastructure (e.g., model deployment, model evaluation).

• Experience with core GenAI concepts (e.g., LLM, Multi-Modal) and with text, image, or audio generation.

Preferred qualifications

• Master’s degree or PhD in Engineering, Computer Science, or a related technical field.

• 8 years of experience with data structures and algorithms.

• 3 years of experience in a technical leadership role leading project teams and setting technical direction.

• Experience in prompt development, model evaluation, and the creative application of Artificial Intelligence (AI).

• Experience in Vertex AI, Big Query, Cloud Storage, Dialogflow.

• Ability to be flexible and resilient in dynamic environments and take ownership of urgent business or customer issues.