About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our mission is to empower Google Cloud Support to scale effectively and flexibly by strategically developing and managing a global ecosystem of high-performing vendor partners. We achieve this through evaluation, partnerships, performance management, and collaboration with a wide range of stakeholders to meet evolving business needs.

As a Global Vendor Operations Lead for GCP Support in the Vendor Management Office, you will oversee a portfolio of vendor operations and partnerships to drive GCP Support performance. You will be accountable for vendor strategy, quality of service, and the execution and governance of regulated workflows. You will be part of a changing environment and global team, looking to transform service quality globally for Google Cloud customers.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Oversee a vendor network across different sites or products, ensuring the compliant execution of regulated workflows.

• Own and manage the relationships with the vendor service providers; own service delivery performance, partnering closely with suppliers and internal Google Cloud teams.

• Lead regular business reviews, ensuring sites or products are meeting/exceeding goals.

• Identify operational gaps using a data-driven approach and develop solutions to address these in collaboration with vendor sites and business stakeholders.

• Understand end-to-end processes impacting the operation (e.g., contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 8 years of experience in a technical project management or a customer-facing role.

• 8 years of relevant work experience in vendor strategy and operations, either in vendor management (e.g., client-side) or vendor delivery (e.g., supplier-side).

Preferred qualifications

• Experience in executing operational initiatives within a global team.

• Experience in technologies, such as leveraging GenAI tools in your day-to-day, to enhance the quality, effectiveness and creativity of your deliverables.

• Experience with GCP or other cloud offerings.

• Ability to turn data to insight to action (e.g., SQL or BI tool-Looker).

• Excellent communication and problem-solving skills.