Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns.

Develop an understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.

Act as consultant and subject-matter-expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.

Understand customer issues and advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product and drive production.

Work as part of a team that globally ensures 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts and may include weekend work.

Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.

3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development.

Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).

Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.

Experience working with distributed systems and experience in distributed systems solutions, design patterns, or best practices.

Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).