Partner directly with customers to understand their business issues. Design, co-develop, debug, and deploy custom conversational AI agents and solutions to accelerate their time to value.

Act as a high-level problem solver, empowered to write bespoke code, develop custom tooling, and contribute directly to the core product codebase.

Systematize learnings from customer engagements by creating reusable tools, building documentation and accelerators, and establishing best practices across the organization.

Serve as a critical feedback loop to our core Product and developing teams, synthesizing firsthand insights to influence product strategy.

Consult as a subject matter expert, providing technical guidance on agent improvement, performance tuning, CI/CD pipelines, and production readiness.

Bachelor’s degree or equivalent practical experience.

5 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.

1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging).

1 year of experience with one or more of the following: speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field.

Experience with core GenAI concepts (e.g., LLM, Multi-Modal, Large Vision Models) and text, image, video, or audio generation.