About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Solutions Developer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24/7 support to help customers seamlessly make the switch to Google Cloud. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customer issues.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The Canada base salary range for this full-time position is CAD 128,000-132,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Manage the customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.

Minimum qualifications

• Bachelor's degree in Science, Technology, Engineering, Math or equivalent practical experience.

• 3 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

• 2 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).

• Experience in system administrators with Linux/Unix.

• Experience with one or more programming or scripting languages (e.g., Go, C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl).

Preferred qualifications

• 3 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.

• 3 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.

• Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.

• Experience with exploratory kernel debugging and performance analysis of containerized systems.

• Experience working in public cloud (e.g., GCP) services and infrastructure.

• Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an understanding of web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).