Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Division. We are responsible for building, developing and supporting Goldman Sachs’ Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

YOUR IMPACT

We are seeking to recruit a highly motivated individual to manage and have primary oversight of the local Client Services function and team. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams, supporting Transaction Banking Payment Services, or FX Transaction Flows, with a strong focus on delivering client service excellence coupled with risk management within an evolving team.

The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking.

Key responsibilities will include managing strategic clients end-to-end as part of the onboarding process, adhering to key controls to meet jurisdictional regulatory requirements, focusing on meeting and exceeding client deadlines and expectations – ensuring an exceptional client experience while contributing to a highly motivated team.

OUR IMPACT

Transaction Banking Operations is focused on scaling the Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we are offering clients, whilst adapting to the rapidly changing payment landscape.

Our organization is the first line of defense for control and governance to protect both clients’ and the firm’s financial assets; and to provide a differentiated, best- in-class client service. Transaction Banking Operations operates with regional presence in, Amsterdam, Singapore, Bengaluru, London, New York, and Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business.

We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting /settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), regulatory requirements, industry trends and change management.

HOW YOU WILL FULFILL YOUR POTENTIAL:

• Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite Transaction Banking products for our Corporate Clients.
• Be client service, control, and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
• Support our Client Service functions globally and help, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
• Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

BASIC QUALIFICATIONS:

• Bachelor’s degree with 4+ years of professional and relevant experience
• Experience with Client Service in Transaction Banking, Payment Processing or FX Middle Office
• Strong Interpersonal skills and Leadership skills
• Proficient with key principles of client support and risk management
• Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
• Experience in delivering client service excellence
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Excellent communication skills (written and verbal)

PREFERRED QUALIFICATION

• Leadership and Coaching skills
• Ability to effectively manage Global Stakeholders
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• Ability to prioritize and make decisions in a fast-paced environment
• Accuracy and attention to detail
• Strong written and verbal communication skills
• Adapt to new changes and new challenges
• Strong analytical skills
• Well-developed organizational skills

Benefits
Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.