Asset Management Operations

We provide customized service to our clients and enable our business to grow the Asset Management franchise across traditional and alternative products. Our teams execute within a front to back operating model, delivering support across the client, product, and investment lifecycle. We also conduct risk oversight, provide change management, business intelligence, and market solutions for the division.

The Global Shareholder Services has teams in Chicago, London, Tokyo, Hong Kong and Singapore. We are responsible for the ongoing Client Services and Transfer Agent vendor management covering over 1,000 Goldman Sachs offshore mutual funds across a wide range of client types including Third Party Distributors, Banks, Institutions and High Net Worth individuals.

Role Summary & Responsibilities

As a member of the Global Alternative Investment Client Service team, you will provide excellent client service to investors from all non-US regions with a particular focus on Europe and Asia based clients in relation to the Goldman Sachs Open-ended and Closed-ended Alternative Funds. Additionally, you will need to pro-active in providing world class client service and identifying client service enhancements with a view to evolving those ideas into implementation or making recommendations to management. In addition, involves working closely with the various distribution channels and other departments within the firm to improve the client experience and/or improve the efficiency within the team, as well as day to day client trade order and query handling.

The Division is experiencing significant growth in the Alternative Funds space across the region so the role will grow and evolve as the support model develops.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Working closely with our Global Client Service teams to deliver excellent client service standards in a globally consistent manner
• Partnering with regional Sales teams across all channels and our internal distribution teams to contribute to the GSAM Public and Private funds distribution effort
• Answering daily incoming calls and queries from internal and external clients / custodians regarding our fund range of products
• Handling and coordinating monthly/quarterly transactions (e.g. Transfers/Secondary Sales) in the funds.
• Ensuring regulatory and company compliance standards are met
• Pro-actively identifying enhancements for clients and communicating these internally
• Helping to automate various functions within the team and identifying ways to makes processes more streamlined

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent
• 2-5 years business/ financial experience in the Alternative Funds Management industry and exposure to dealing in funds domiciled in different regions and currencies is important
• A history of developing, implementing or improving Client Service models on a global scale an advantage
• Knowledge in Alternative Funds Management, administration and compliance standards an advantage
• Client handling skills and experience gained at a top tier institution and experience
• A high degree of accuracy and the ability to maintain this standard while under pressure through deadlines is required
• Excellent interpersonal skills used in group interaction
• Being a selfless, motivated team player in a multi-cultural environment
• Highly advanced work organizational skills
• Previous experience of working with European/Asian-based distribution an advantage

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law