About Us at Go Cardless

Go Cardless is a global bank payment company. Over100,000 businesses, from start-ups to household names, use Go Cardless to collect and send payments through direct debit, real-time payments and open banking.

Go Cardless processes US$130bn+of payments annually, across30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At Go Cardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

This role is part of the international Customer Operations group.

In this role, you will be responsible for onboarding and verifying new Go Cardless customers, as well as conducting Customer Due Diligence reviews for existing clients, ensuring all processes are both compliant and customer-centric. As a senior member of the Customer Operations team, the KYC Specialist will also act as a primary escalation point for compliance-related issues, both within the team and across other departments.

Working hours

• Monday
• Friday, 10 am - 7 pm

We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.

What excites you

• Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.
• Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.
• Supporting our Merchants during their onboarding and verification stages.
• Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases.
• Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we’re creating a seamless onboarding experience for customers.
• Conducting due diligence checks on new and existing Merchants in accordance with internal and external requirements.

What excites us

• You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone.
• You have previous experience in KYC or AML.
• Detail-oriented with the ability to work efficiently in a fast-paced environment.
• You care deeply about providing customers with a great experience while keeping calm under pressure.
• You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach.
• Prior experience using tools like Zendesk or Looker is preferred, but not essential.

Salary range: € 1500- € 2300 (gross)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 1500- €1900 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at Go Cardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed Gee Cees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time off:

Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at Go Cardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability at Go Cardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.

Find out more about Life at GoCardless via [X](https: //x.com/gocardless), Instagram and LinkedIn.